Some of ICN's clients have chosen to keep one or more functions in house, while still taking advantage of a state of the art fulfillment system. Clients, at their choice can continue to do clerical/cashiering or subscriber services remotely, and have access to the ICN subscriber service system. This will allow customer service associates to see call histories, generate follow up letters automatically, as well as cross sell related products or services. "All of the advantages of in-house with none of the headaches."