2900 Veterans Highway
Bristol, PA 19007
Phone: 215.788.5500
Fax: 215.788.6887
 

Subscription Fulfillment

ICN offers to its clients, the widest possible choice of servicing options, ranging from complete subscription fulfillment at our location by our staff [full service] to providing PCs linked by telephone or the Internet to our computers, allowing clients to perform the various functions at their convenience from their location but without the burden of computers, technicians, off-site backups, software, programmers, etc.

Our online, real-time service provides total integration of multiple publications/products per subscriber. Complete controlled, paid, consumer, unit and product reporting is also available. Company parenting, reader service, survey and marketing reporting data, product fulfillment, association management, billing and collection, for both individual and group are all available. Our parameter driven selection process gives you the current data you need, WHEN YOU want it.

Duplicate records, subscribers, products, and units are eliminated BEFORE they enter the system. If the unit already exists in the database, the new subscriber is tied to the existing unit. If the subscriber exists, he or she is requalified or renewed. Demographic data is validated for acceptability. Demographic data can be shared between units and subscribers.



Some of ICN's clients have chosen to keep one or more functions in house, while still taking advantage of a state of the art fulfillment system. Clients, at their choice can continue to do clerical/cashiering or subscriber services remotely, and have access to the ICN subscriber service system. This will allow customer service associates to see call histories, generate follow up letters automatically, as well as cross sell related products or services. "All of the advantages of in-house with none of the headaches."


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